Episode # 131: Why Training Mechanics Aren't Enough

The soft skills that keep you from waging war with your learner

September 8, 2025

TLDL (Too Long, Didn’t Listen):

1️⃣ Observation – Go beyond surface-level body language and look for subtle environmental and behavioral patterns that tell a deeper story.

2️⃣ Curiosity – Ask “why” with openness, make hypotheses, and be okay with being wrong—it’s how you get to the real answers.

3️⃣ Flexibility & Empathy – Be willing to pivot, simplify, and view the situation from your learner’s perspective so everyone’s needs get met.

Episode Overview:

You can have the fanciest training plan in the world—but if you skip the “soft” skills, you’re building on shaky ground. This week, Allie and Emily dive into the four soft skills that make everything else work: observation, curiosity, flexibility, and empathy. Along the way, you’ll hear about Oso’s epic garden-bed heists, why boob pillows aren’t just for people, and the heartbreaking moment Miley met a bonsai. It’s equal parts practical advice and “oh-my-gosh-same” moments you’ll want to share with every pet person you know.

Links & Resources from the Episode

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Meet the Hosts

Allie Bender, CDBC, CPDT-KA, SBA

Allie Bender is a Certified Dog Behavior Consultant, Certified Professional Dog Trainer- Knowledge Assessed, and a Shelter Behavior Affiliate. She has been in the animal welfare industry since 2006 and professionally training since 2012. She is the founder and co-owner of Pet Harmony, co-author of Canine Enrichment for the Real World, and a national speaker.

While in the animal sheltering industry, Allie realized that her passion lied in helping pets with maladaptive behaviors. Specifically, she wanted to help prevent animals with rehabilitatable problems from being euthanized. She loves working with dogs and cats displaying stranger danger, resource guarding, and leash reactivity. Her favorite thing about working with pets and their people is seeing relationships grow and seeing harmonious households develop.

EMIly strong

Emily Strong is a Certified Dog Behavior Consultant and Shelter Behavior Affiliate. She has been in the animal welfare industry since 1990 and has been a behavior consultant since 2008. She is the co-owner of Pet Harmony, co-author of Canine Enrichment for the Real World, and a national speaker.

Emily started working with animals at a young age and struggled with the notion that you have to hurt, scare, or intimidate animals to help them. When she discovered the behavior sciences and learned that it wasn’t necessary to do so– that we can care for emotional, mental, and physical health simultaneously– she plunged headfirst into animal behavior. Emily loves helping current and prospective behavior professionals and working with pet parents through our in-depth services. She enjoys working with all species.

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